Privacy Policy & SMS Communication Consent
Effective Date: September 9, 2026
A2P 10DLC / SMS Consent & Privacy Summary
Federal Injury Centers of Dallas is committed to protecting your privacy. Mobile information collected through our forms or SMS opt-ins will NOT be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
1. Introduction
Federal Injury Centers of Dallas ("we," "our," or "us") operates the website and patient communication channels for Federal Injury Centers of Dallas located at 4350 Sigma Rd #400, Dallas, TX 75244. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or consent to receive SMS/text communications.
2. Mobile Information & SMS Messaging (A2P 10DLC Compliance)
If you opt in to receive SMS messages from Federal Injury Centers of Dallas (for appointment reminders, claim updates, follow-ups, or clinic announcements):
- Strict Non-Sharing Policy: No mobile information or opt-in consent will be shared with third parties or affiliates for marketing/promotional purposes.
- Opt-In Consent: Opt-in data is kept strictly confidential and used only to deliver communications directly related to your appointment, care, or inquiry.
- Opt-Out Instructions: You may opt out of text communications at any time by replying STOP or CANCEL to any text message.
- Help & Support: Reply HELP for assistance, or contact our office at (972) 239-7444.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
3. Information We Collect
We may collect personal details you voluntarily provide, including:
- Name, email address, phone number
- Preferred communication method (Email, Phone, SMS)
- Appointment request dates and preferences
- Federal Workers' Compensation / DOL claim details you explicitly share
4. Protected Health Information (PHI) Notice
Standard web forms are designed for general inquiries and appointment requests. Please refrain from sending highly sensitive personal medical records through unencrypted web forms. Detailed medical records and OWCP claim details are transmitted via HIPAA-compliant secure intake protocols during your in-office visit or secure patient portal.
5. How We Use Your Information
- To schedule and confirm federal injury care appointments
- To assist injured federal workers with DOL / OWCP claim administrative guidance
- To send operational updates, appointment reminders, and clinic notices
- To respond to your direct comments and questions
6. Contact Us
If you have questions regarding this Privacy Policy or wish to update your communication preferences, please contact us:
Federal Injury Centers of Dallas
4350 Sigma Rd #400, Dallas, TX 75244
Phone: (972) 239-7444